Privacy Policy

Last updated: February 11, 2026

Valundis ("we", "our", or "us") provides AI-assisted customer feedback analysis tools for businesses.

Information We Collect

• Account information (email, company name).
• OAuth authorization tokens (securely stored).
• Customer feedback data retrieved via authorized platform APIs.
• Usage analytics and technical logs.

How We Use Information

• Provide feedback monitoring and analytics services.
• Generate draft response suggestions.
• Improve system performance and reliability.
• Provide customer support.

Data Storage

Data is stored in secure infrastructure located in the European Union or equivalent secure regions. OAuth tokens and sensitive credentials are encrypted at rest.

Data Retention

Customer feedback data may be stored for operational and analytics purposes for a limited period. Customers may request deletion of their data.

Third-Party Services

We use trusted third-party infrastructure providers and AI processing services to deliver functionality.

User Rights (GDPR)

EU users have the right to:

• Access their data.
• Request correction or deletion.
• Request data portability.
• Withdraw consent.

To exercise rights, contact: support@valundis.com

Contact

Email: support@valundis.com