Refund Policy

Last updated: 2026-07-10

Overview

Valundis is a monthly subscription service. Payments are processed by our payment provider, Paddle, which acts as the merchant of record. This policy explains how cancellations and refunds work.

Free trial

The free plan is not charged. You can evaluate Valundis without payment; no refund is required because no payment is taken.

Cancellations

You can cancel a paid subscription at any time from your billing page. Cancellation stops future renewals; your plan remains active until the end of the current billing period, after which it reverts to the free plan. We do not charge cancellation fees.

Refunds

If you were charged in error, experienced a technical problem that prevented use of the service, or are entitled to a refund under applicable consumer law (including the EU/EEA statutory right of withdrawal where it applies), contact us and we will review your request promptly. Approved refunds are issued to the original payment method via Paddle.

Except where required by law, subscription fees for a billing period already started are generally non-refundable; instead, cancellation prevents further charges. We assess each request in good faith.

How to request a refund

Email support@valundis.com (or billing@valundis.com) with your account email and the charge in question. We respond within one business day.

Contact

Questions about billing or this policy: support@valundis.com. See also our Terms of Service and Privacy Policy.