Ready-made replies
Reply templates for tough reviews
Copy, tweak, and reply with a level head. Valundis writes replies like these automatically for every review you get — in the customer's language.
Complaint about a surprise bill
Thank you for the feedback. We want the cost of care to be clear before we start, and we're sorry it wasn't this time. We always try to walk through the plan and an estimate ahead of any procedure — please reach out to the front desk and we'll gladly go over it with you.
Complaint about the wait
Thanks for letting us know, and we're sorry you were kept waiting. Sometimes the visit before yours runs long — we'd rather not rush anyone in the chair. We're tightening up our scheduling so this happens less often.