Ready-made replies
Reply templates for tough reviews
Copy, tweak, and reply with a level head. Valundis writes replies like these automatically for every review you get — in the customer's language.
Complaint about the wait
Thanks for the honest feedback, and we're sorry about the long wait. Friday nights get slammed here, and we're working to keep the kitchen moving even at a full house. We'd love to make it right — reach out and your next dessert is on us.
Dish not as described
Thank you for flagging this. We're sorry the plate didn't live up to the menu — that's on us. We've shared your note with our chef and we're taking another look at how it's prepared. Come back in and we'll make it right.