Ready-made replies
Reply templates for tough reviews
Copy, tweak, and reply calmly. Valundis generates replies like these automatically for every review you get — in the customer's language.
Complaint about cost higher than estimate
Thank you for your feedback. We want the cost to be clear from the start — we're sorry if it wasn't this time. We're happy to go through the invoice line by line and explain any difference. Please get in touch.
Fault returned after the repair
Thank you for letting us know — that's not how it should be. If the fault has come back, please contact us: we'll re-check the car under the warranty on the work carried out. We want you to drive away with the problem solved.