Ready-made replies
Reply templates for tough reviews
Copy, tweak, and reply calmly. Valundis generates replies like these automatically for every review you get — in the customer's language.
Complaint about wait time
Thank you for your feedback, and we're sorry about the longer wait. Friday evenings get very busy here — we're working to keep the kitchen up to speed even at full capacity. We'd love to make it right: please get in touch and we'll invite you back for coffee and dessert.
Dish not as described
Thank you for letting us know. We're sorry the dish didn't meet expectations — that's not how it should be. We've passed your note to the head chef and will review how this item is prepared. Please come back, we'd be glad to make up for it.