Ready-made replies
Reply templates for tough reviews
Copy, tweak, and reply with a level head. Valundis writes replies like these automatically for every review you get — in the customer's language.
Complaint about cleanliness
Thank you for the review, and we're very sorry the room fell short of our standards. This matters to us — we've raised it with our housekeeping lead and we're reviewing our process. Please reach out; we'd like to make your next stay right.
Complaint about noise
Thanks for letting us know. We know how much a good night's sleep matters, and we're sorry for the disturbance. On your next stay we'd be glad to put you in a quieter part of the property — just reach out to the front desk.